Blog

Grillz

How do I order Grillz?

We have written a detailed blog about how to order your new Grillz. Click here to read.

There is a problem with my Grillz?

We pride ourselves on our excellent craftsmanship and do our best to provide you with the best Grillz. Should you have any issues or problems with yours, please send us a detailed email to info@mouthhouse.com.au along with photos. We will respond as soon as possible to try and resolve the issue.

How long until my grillz is shipping to me?

The turnaround time for your custom Grillz set is approximately 4-6 weeks from the date we receive your approved impressions.

What happens if my impressions are rejected?

If your impressions are rejected, we will notify you via email. You will need to send us a new set.

How do I clean my gold Grillz?

  • Rinse your piece under lukewarm water.
  • Take a soft-bristled brush and brush the inside and out of your piece with moderate pressure.
  • Fill a cup with Hydrogen Peroxide (you can find this from Coles or Woolworths).
  • Place the piece in the hydrogen peroxide for 3-5 mins.
  • Rince the piece to wash the peroxide off. Also, brush to remove all the peroxide from the piece.
  • Rince again.
  • Pat dry your piece down with a microfibre cloth (nothing else).
  • Using your polishing cloth, polish your piece to shine.
  • Let your piece fully air dry for a few minutes.
  • Place your piece back on your stone and store it correctly.

How do I clean my Sterling Silver Grillz?

Every time you wear sterling silver Grillz, you'll need to give them a fresh clean-up to prevent a build-up of bacteria. The process is pretty similar to cleaning gold Grillz, but you should opt for a non-toxic jewelry cleaner that is designed specifically for silver when you want to give your silver teeth a complete polish

Shipping

Where do you ship?

We ship worldwide with the exception of Russia. If you don't see your country listed, please reach out at info@mouthhouse.com.au

How much is shipping?

Australian Customers

Grillz Orders
Free standard shipping and Express starts at $13.95. Options of insured express shipping are available based on the total order value. Free express shipping on orders over $150.00.

All other orders
Standard shipping is $9.00 and Express is $11.00. Options for shipping insurance are available and prices vary on total order value. Insured parcels will enable a payout refund of the whole order value via Australia Post should anything happen with your package in transit. We don't offer any payouts or refunds on lost orders without insurance.

NZ customers

Australia Post Express Shipping is available starting at $29.80 and will vary based on the total weight volume of the order. DHL Express is available on orders up to 0.500g at $40.00. Taxes & import duties may occur.

USA customers

Australia Post Express shipping is available (delivered through USPS) starting from $40.90 and varies based on order weight. DHL express is available up to 0.500g parcels at $45.00. Import taxes and duties may occur. Free Australia Post Express Shipping on orders over US$150.00.

For the rest of the World

Australia Post Express shipping is available and prices vary on total order weight. DHL Express is available via request if not stated at checkout. 

My parcel is missing, what should I do?

Once your order has been posted, we do not take any responsibility for missing orders. You will need to contact the provider directly and provide them with your shipping number. This information can be found on the shipping notification email that we sent you. 

Gems

There is a problem with my Gems

Please send us a detailed email to info@mouthhouse.com.au. We will respond as soon as possible to try and resolve the issue.

Adhesives and Supplies

There is a problem with my Adhesive

Please send us a detailed email to info@mouthhouse.com.au. We will respond as soon as possible to try and resolve the issue.

Courses

I have a question about a course

Please send us an email to info@mouthhouse.com.au with your questions. We will get back to you as soon as possible.