Shipping Policies

Please ensure that you have correctly entered your shipping information. Mouth House takes no responsibility for parcels that don't get delivered due to incorrect shipping information.

Order Fulfilment

Processing and fulfilment of your order is between 1-7 business days depending on your order.

International Shipping
For all international orders Mouth House using DHL Express or Australia Post. Your parcel is shipped out of Australia. Once your parcel has landed in your country it will go through customs. Depending on your order and your country you may be required to pay import and custom taxes. 

It is vital that you remain contactable via EMAIL during this time. You will be contacted via email if you are required to pay duties and taxes. 

If you have a GMAIL account you will need to check you junk/spam.

We take no responsibility of the delivery of your parcel. 

Custom Duties and Taxes
Mouth House is only responsible for shipping the product to the customer.

The customer is responsible for paying any import fees, duties, import costs etc to the courier/shipping company if required. Each country has their own rules and regulations. Some shipping carriers charge additional fees upon delivery.

If the customer denies or refuses to pay the fees on delivery your order will be abandoned. Mouth House takes no responsibility for paying duties/taxes/fees and will not take responsibility for any abandoned orders.

Any returned to sender parcels can take up to 3 months to arrive back to sender. Please note that only Australia Post will return parcels. Any undeliverable parcels with DHL Express will be abandoned. Mouth House takes no responsibility for returned to sender parcels. No refunds are processed until the order has been returned. 

Parcel Insurance Australian Customers

Australia Post - standard parcel insurance is up to $100 + shipping if your parcel is deemed to be lost in transit via Australia Post. Customers have the option to purchase shipping with extra shipping insurance to cover the cost of their parcel if lost in transit.

Australia Post is responsible for the payout not Mouth House. 

International Orders - DHL Express is an uninsured delivery. If you would like insured delivery Mouth House can send your parcel via Australia Post and the customer is required to pay for the insurance for orders over $100 AUD. 

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