Grillz T&C

Grillz Terms and Conditions of Purchase

Please take your time to read the following terms and conditions of purchase for your custom made grillz.

Order Info

It is up to the customer to accurately order the desired grillz set they are after. Custom sets that are not found for direct purchase can be made directly through email correspondence with Mouth House info@mouthhouse.com.au

It is the customers responsibility to provide the correct shipping information at the check out. This include Full Name, Shipping Address, Email Address & Phone Number. 

Contact

If Mouth House needs to get in contact with the customer about their grillz or their impression you will be contacted via email only. It is up to the customer to ensure that they check their emails for correspondence. If the customer has a Gmail account, they are required to check their Junk Mail frequently for any emails that have been flagged. 

Payments

The customer is required to make a full payment of their desired grillz set before the commencement of production. Any upgrades or changes can only be made at the impression stage. If the customer opts to make any upgrades, the owing difference must be paid in full before the commencement. Mouth House will not make any grillz that have not be full paid by the customer. 

Delay in payments by the customer will delay the production of their grillz. 

Custom order invoices are open for 30 days. If the customer chooses not to pay a custom invoice within the 30 day period, the invoice will be terminated. Mouth House cannot guarantee that the previous price can be provided at a later time. 

Promotion and Sales

From time to time at the discretion of Mouth House grillz sets may go on sale or promotion at a discounted rate. The discount rate is only applicable for the time of the promotional/sale period. Mouth House refuses to price match sale prices outside of any sale period. 

Mouth House refuses of provided discounts to customers for the sake of good will or being asked. Outside of any promotions and sales, standard prices apply. 

Price Increases

At any time and without notice Mouth House can choose to increase prices of grillz sets. Due to the nature of the materials such as Gold and Silver and the fluctuation prices of these metals prices will reflect the current price in the market. 

Liability

Mouth House screen and check every impression and refuse use of any impression that isn't up to quality standard. For this, Mouth House is not liable for any grillz that do not fit upon the arrival to the customer if it has been found that the impression provided by the customer has been inaccurate. Mouth House will not refund or remake any grillz for free to the customer if the grillz doesn't fit due to impression issues. 

The customer is liable for the cost of a new impression done by their local dentist and the remake of the grillz. At the discretion of Mouth House, you may be given the opportunity to have that grillz melted down and put towards a remake. At the discretion of Mouth House, you might be given a small credit of the cost of the metal towards the remake of a new set. 

Returns and Refunds

Mouth House will not accept any returns of grillz and will not provide any refunds to customers who have provided an impression. If a customer changes their mind post purchase they have 7 days after the purchase date to change their mind. If an impression kit has already been sent out the customer must return the impression kit at their own expense. Upon the return of the impression kit within 7 days of the purchase date Mouth House will provide the customer with a refund.