Shop Terms & Conditions

We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the skin treatment you pay for at Mouth House

PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. If you arrive 10 minutes or more late to your appointment, you will be rescheduled to another time. 

We can’t keep others waiting for their appointments, just as you wouldn’t like to be kept waiting!

24-HOUR BOOKING AND CANCELLATION POLICY

As an Australian-owned small business, we thank you for your consideration of our 24-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time of our staff.

A 20% booking fee is required on all bookings for new and exisiting clients. No appointments will be held with no payment. This is required to be done online. 

We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.

If it is within 24 hours and you cannot attend your appointment, you may either forward your booking fee onto another appointment, or forfeit it. 

Messages left on Sundays, Mondays or public holidays will only be regarded as lodged the morning of the next business day.

SAFE PRACTICES

Here at Mouth House we would like to share some very important policies that we have had to implement to protect the safety of all our guests and staff. Everyone's safety is our highest priority.

If you have any cold / flu-like symptoms that may include a runny nose, sore throat, sneezing or a temperature that you please reschedule your appointments. We also ask that you do not bring friends, partners and children to your appointments. Furthermore please enjoy the sanitiser on entry. 

As we are a business that is responsible for caring for so many clients, we feel it is important for us to be transparent with you about our health and safety practises. These practices include:

• Disinfecting all product 
• Social Distancing in store
• Hand sanitisers available all over the salon.
• Disinfecting all surfaces including chairs, beauty beds, machines floors, door handles, eftpos machine, front desk, stationary, basins and work areas.
• All staff have gloves and face masks if required.