Tooth Gem Training Terms & Conditions of Purchase

Terms & Conditions of Purchase

Upon purchasing your Tooth Gem Training Course, you (“the customer”) are entering a legal agreement under common law, in which you agree to abide by the conditions of purchase (including meeting stated payments), in exchange for the services offered by Mouth House.

Non-successful payment plans or disputed payments will result in immediate legal action where necessary and termination of your training until rectified.

These Terms and Conditions form the agreement between Mouth House and the customer. It is the customer's responsibility to fully read, understand, and agree to all Enrolment Terms & Conditions, Privacy Statement, and Fees & Charges upon purchase. By agreeing to these Terms and Conditions and the Privacy Statement on the enrolment form, the customer confirms they possess a full understanding of all Terms & Conditions and willingly accepts all such terms. 

All intellectual property to this Application, including all Application material, is protected by copyright is licensed to HG Family Trust.

Intellectual property, includes, but is not limited to, course content, graphics, design elements, course materials, videos, and any other content that may be found on or in the online training course.

If you (“the customer”) have been found to have used and/or copied any of the course content we will take legal action immediately.  

You (“the customer”) must not provide or share your log-on information and any other information with anyone else but yourself. You (“the customer”) must not purchase any kit supplies for another person with the intent to use and make money. If you (“the customer”) have been found to be purchasing products for another person, we may take immediate action to ban you from purchasing further products from us and your online training will be terminated.

Refund Policy

Mouth House has a no refund policy. If your product is damaged a replacement, Mouth House reserve the rights to inspect your product and determine wether a new item will be sent out to you. Under the Australian Consumer Law, you are only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.


How do I order Grillz?

We have written a detailed blog about how to order your new Grillz. Click here to read.

What should I do if there is a problem with my Grillz?

We pride ourselves on our excellent craftsmanship and do our best to provide you with the best Grillz. Should you have any issues or problems with yours, please send us a detailed email to along with photos. We will respond as soon as possible to try and resolve the issue.

How long until my grillz is shipping to me?

The turnaround time for your custom Grillz set is approximately 4-6 weeks from the date we receive your approved impressions. The longer it takes you to get an impression to us the longer you are waiting.

What happens if my impressions are rejected?

If your impressions are rejected, we will notify you via email. You will need to send us a new set. Additional At Home Impression kits can be purchased HERE

How do I clean my gold Grillz?

Use a soft toothbrush and a small amount of Morning Fresh
Dish Soap to clean your grillz each time after wearing.

Re-polish with a jewellery polishing cloth to keep them
looking shiny.

Sterling Silver pieces can benefit from anti-tarnish strips
(bought separately).

Over time your grillz will need a refresh with a professional clean and
re-polish to bring it back to life.

We offer a Professional Clean and Polish service for all of
our clients.

Get 10% off your first clean and polish service by
using the following code at the checkout. You will be required to post the
grillz back to us. ‘FIRSTCLEAN’

Can I smoke with my grillz?

It is not recommended to smoke with your grillz in for the following metals - Sterling Silver, 10ct & 14ct.

18ct and higher you can only smoke/vape. Constant cleaning and polishing is a must

Can I eat and drink with my grillz or caps?

It is not recommended to eat, drink, smoke or vape with grillz in. These can damage the grillz & cause permanent oxidisation & tarnishing.

Can I get grillz with a retainer?

Yes you can.


Where do you ship?

We ship worldwide with the exception of Russia. If you don't see your country listed, please reach out at

How long until my order is shipped?

We do our best to get your orders out within 1 day of placing during our working week. We currently fulfill orders Monday - Thursday (1pm cut off). Any orders placed Thursday after 1pm - Sunday are shipped out the next business day.

How much is shipping?

Australian Customers

Grillz Orders
Free standard shipping and Express starts at $13.95. Options of insured express shipping are available based on the total order value. Free express shipping on orders over $150.00.

All other orders
Standard shipping is $9.00 and Express is $11.00. Options for shipping insurance are available and prices vary on total order value. Insured parcels will enable a payout refund of the whole order value via Australia Post should anything happen with your package in transit. We don't offer any payouts or refunds on lost orders without insurance.

NZ customers

Australia Post Express Shipping is available starting at $29.80 and will vary based on the total weight volume of the order. DHL Express is available on orders up to 0.500g at $40.00. Taxes & import duties may occur.

USA customers

Australia Post Express shipping is available (delivered through USPS) starting from $40.90 and varies based on order weight. DHL express is available up to 0.500g parcels at $45.00. Import taxes and duties may occur. Free Australia Post Express Shipping on orders over US$150.00.

For the rest of the World

Australia Post Express shipping is available and prices vary on total order weight. DHL Express is available via request if not stated at checkout. 

My parcel is missing, what should I do?

Once your order has been posted, we do not take any responsibility for missing orders. You will need to contact the provider directly and provide them with your shipping number. This information can be found on the shipping notification email that we sent you. 

Tooth Gem Supplies

There is a problem with my order

Please send us a detailed email to We will respond as soon as possible to try and resolve the issue.

Do you offer refunds?

Due to the nature of tooth gems we do not offer any refunds on your products. Please ensure you are placing the order correctly before checking out.


I have a question about a course

Please send us an email to with your questions. We will get back to you as soon as possible. 

How long do I have access to the course?

You get lifetime access to all modules.

How long does it take to complete the courses?

They are all self-pace so they can take as long or as short as you wish.